Commitment to HIPAA Compliance
Soulside is fully HIPAA compliant, adhering to the highest industry standards for the protection of Protected Health Information (PHI). Our security protocols ensure that all data is stored, transmitted, and handled in compliance with HIPAA regulations.
Advanced-Data Encryption
All sensitive data, including clinical notes, session audio, and client interactions, are encrypted both in transit and at rest using industry-standard encryption protocols. Whether you’re working in-person, via teletherapy, or managing records, your data is always protected by our advanced security layers.
Zero Session Audio Storage
At Soulside, we take extra precautions to protect your data. Session audios are never stored after transcription. Once the session is complete and the transcription is done, the recording is automatically deleted from our servers, ensuring that no session data is retained beyond what is necessary for clinical records.
You're in Control of Your Data
We believe in giving you full control over your data. You have the right to access, modify, or delete your anonymized clinical notes at any time. Whether you need to delete a specific session or clear all your data, Soulside provides the tools to ensure that you are always in charge of your information.
Maximum Security Protection
Soulside's platform operates within HIPAA-compliant databases with comprehensive encryption, ensuring that your data is inaccessible even to Soulside staff. We implement role-based access controls (RBAC) and follow the principle of least privilege to ensure that only authorized personnel can access sensitive data.
Continuous Monitoring and External Audits
Our systems undergo continuous monitoring to detect and prevent any potential security threats. Additionally, we engage third-party auditors who perform regular penetration testing and vulnerability assessments to verify the robustness of our security measures.
AI-Powered Security Features
- Secure, Real-Time Documentation: The AI Copilot seamlessly documents clinical notes while keeping the data secure. We protect both your workflow and your client's privacy.
- Predictive Analytics with Privacy: While using AI to monitor progress and adjust treatment plans, no identifiable patient data is shared or accessed without your explicit consent.
- Client Engagement Tools: Automated check-ins and reminders are designed to keep clients engaged without compromising their privacy. All communications are encrypted end-to-end.
Data Retention and Deletion
Soulside respects the legal requirements for data retention and deletion. After a predefined period, all sensitive data can be de-identified or deleted upon request. We may retain de-identified data (audio-only) to enhance our AI models and improve the accuracy of our tools, but this data is strictly controlled and used only by authorized professionals.
How We Protect Your Clients' Data
- Data Encryption: All client data is encrypted using advanced encryption standards during storage and transmission.
- Secure Teletherapy: Our HIPAA-compliant video conferencing tool ensures that your virtual sessions are secure and of the highest quality, allowing you to meet your clients where they are without compromising security.
- User Authentication: We implement multi-factor authentication (MFA) for secure user login and access to the platform.
Security at Every Step
Our security strategy is multi-faceted and covers all aspects of your practice's data:
- Employee and Contractor Security Checks: All Soulside staff undergo extensive background checks and are bound by strict confidentiality agreements.
- Regular Security Audits: We conduct internal and external audits to ensure our security practices meet or exceed industry standards.
- Secure Development: All software updates and new features undergo thorough security testing to ensure they meet the highest standards for security and privacy.
Your Trust Is Our Priority
We are dedicated to building trust with our users by upholding the highest security and compliance standards. You can confidently rely on Soulside's platform to provide secure, efficient, and compliant tools to enhance your behavioral health practice.
Report a Vulnerability
If you discover any potential security issues or vulnerabilities in our platform, please notify us immediately at surabhi@soulside.ai
We appreciate your vigilance in helping us maintain the highest standards of security.
How to Contact Us:
- Email: surabhi@soulside.ai
- Mailing Address: 548 Market St, PMB 48695 San Francisco, California 94104-5401 US
